Terms & Conditions

1. Terms of use
Your access to and use of www.ChristmasStartsHere.co.uk (“the Website”) is subject to these terms and conditions. You must not use the Website for any purpose which is unlawful and/or not allowed by these terms and conditions. By using the Website you are deemed to have read and accepted these terms and conditions and the practices referred to in this policy.

2. Ownership of the Website
The Website is owned and operated by Greggs plc, Greggs House, Quorum Business Park, Newcastle upon Tyne, NE12 8BU. You can contact us using the contact details set out in the Contact Us section of the Website.

3. Our liability
The information on the Website is intended to be useful and informative for customers, investors, potential investors, employees and potential employees of Greggs plc. We will use reasonable care to ensure that information is accurate and up to date, but cannot guarantee this. We will not be liable for any losses or damage that you may suffer as a result of relying on the information on this Website. The contents of the Website do not constitute an invitation to invest in shares of Greggs plc. We make no warranty that:
• The functionality of the Website will be uninterrupted or error free;
• defects will be corrected; or
• The Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. To the extent permitted by law, we will not be liable for any losses arising out of your use of the Website. This includes direct, indirect or consequential losses including loss of business, loss of profits and any loss of or damage to data.
• Nothing in these terms and conditions shall be construed as seeking to exclude our liability of Greggs plc for death or personal injury caused by our negligence.

4. Links to other websites
There may be links to external websites on the Website. The links are placed there for your convenience but we accept no liability for the content or accuracy of any of those sites. The inclusion of such a link does not indicate that we endorse that site.

5. Intellectual property rights
All copyright and other intellectual property rights in the Website and its content belong exclusively to us or our licensors. By accessing the Website, you agree that you will access the content for your personal non-commercial use only. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without our consent.

6. Data protection
We acknowledge our obligations under the Data Protection Act 1998 and related legislation. We will only use personal data collected via the Website in accordance with that Act and our privacy policy. We will use our reasonable endeavours to ensure that any personal data is kept secure but due to the nature of the internet, we cannot accept any liability for those who intentionally attempt to gain unauthorised access to the Website (to the extent permitted by law).

7. General
Except as expressly provided in these terms and conditions, a person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term. This does not affect any right or remedy of the third party which exists or is available apart from that Act. These terms and conditions contain all of the terms and conditions relating to your use of the Website. This acknowledgement shall not apply to any misrepresentations and/or breaches of warranty which constitute fraud. If any term or provision in these terms and conditions shall be held to be illegal or unenforceable in whole or in part such term or provision shall be deemed not to form part of these terms and conditions. The validity and enforceability of the remainder shall not be affected. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. You hereby irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

8. Superfans Voting opens at midnight on Tuesday 15th October 2019 and closes at midnight on Tuesday 22nd October 2019. Strictly one vote per customer with a 500-character limit. As part of the Festive Bake Tour outlined on the Website, any Superfan chosen from the prize draw will be chosen entirely at Greggs’ discretion. The Superfan will be asked to participate with the following:
• Must be available in their chosen city for up to 3 hours between 1st November and 5th November 2019. The exact date and time will be confirmed by Greggs on 23rd October 2019.
• Consent to being photographed as a Superfan, in the shop, carrying the Festive Bake torch in Greggs merchandise.
• Consent to these photographs being used as part of Greggs social media collateral, as well as being featured in local and national media.
• Consent to sharing their full name, date of birth, postcode, and email address.
The Superfan prize draw is open to Greggs fans who are aged 16 or over, excluding Greggs employees, their immediate families, associates, suppliers, agents and anyone professionally connected with this promotion. The five winners of the draw will also each receive a £100 Greggs Gift Card to be used in participating Greggs shops and valid for 12 months from credit. The selected winners will be notified by email and / or telephone within five working days of being selected. We do not take any responsibility for entries which for technical or other reasons are not entered correctly or are lost. There are no cash equivalent or other prize alternatives available in whole or in part except in the event of circumstances outside our control. We reserve the right to substitute a similar alternative prize of equal or greater value in such circumstances. Unless otherwise agreed in writing by us the prize will only be awarded directly to the winner. It is a condition of entry that if selected as a winner of a prize, the participant agrees to take part in reasonable publicity at no expense to us. This may include, but not be limited to, the use of the winner’s name and county of residence in online publicity, in emails, and through any other print or social media. Greggs reserves the right to publicise the prize-giving presentation after the date of the prize draw and within a year of this date.  

Participants agree that by entering a prize draw their personal details may be stored and otherwise processed by us and our appointed agents for the purposes of administering the promotion, the prize draw and for the marketing of the prize draw. Please read our privacy policy (which can be accessed at www.greggs.co.uk carefully to understand how we may use your data and what your rights are.

In the event of circumstances outside our the reasonable control, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, we reserve the right to cancel, suspend or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment. We reserve the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. We will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into. Except as otherwise required by applicable law, we accept no responsibility or liability for lost, late, damaged, corrupted or misdirected entries or claims and we are not responsible for any late or misdirected delivery of communications (email or otherwise), except in the event of wilful intent on our part or the part of our agents. The prizes may not be used in conjunction with any other offer. Prizes cannot be transferred, sold, auctioned or exchanged. To the fullest extent permitted by law and excluding death or personal injury caused as a result of our negligence we accept no liability for loss or injury as a result of the promotion or receipt or misuse of any prize. As a condition of entry into to the promotion, participates agree to indemnify us and our affiliates, officers, employees and agents from and against any and all liabilities, other expenses (including costs and legal fees) and damages arising out of claims resulting directly or indirectly from such entry. Any question concerning the legal interpretation of the terms and conditions will be based on English law and the Courts of England and Wales will have jurisdiction.

Greggs Rewards

1. Introduction
These terms and conditions apply to the Greggs Rewards account, (referred to as “Greggs Rewards”) and govern the relationship between Greggs plc (“we” or “us”) and you (“you”). Use of your Greggs Rewards account will constitute acceptance of these terms and conditions. These terms and conditions override any other statements concerning Greggs Rewards and we may update or vary these terms and conditions. You must therefore read them carefully. If there is anything you do not understand, please contact Customer Care on 0808 1473447.

2. Setting Up Your Greggs Rewards Account
You can register for Greggs Rewards by following the registration instructions on the Greggs smartphone app (Apple and Android) or online at www.greggs.co.uk/greggs-rewards. The Greggs smartphone app can be downloaded at www.greggs.co.uk/greggs-rewards or directly through the i- tunes and Google Play app stores. Your Greggs Rewards details are accessed and may be updated through the Greggs smartphone app or online at www.greggs.co.uk/greggs-rewards. It is your responsibility to keep your password secure and you must not give your password to any other person. You can top-up funds to your Greggs Rewards account by credit or debit card, using pre- loaded funds or by using your PayPal account. You can top-up either within the smartphone app or online through www.greggs.co.uk/my-account. You cannot credit your Greggs Rewards account in any of our shops. The minimum amount required to open a Greggs Rewards account is £5 and the maximum amount balance you can have in Greggs Rewards is £50. The purpose of uploading funds into your Greggs Rewards account is for the future provision of goods at our shops. Your Greggs Rewards account is administered by, Greggs plc of Greggs House, Quorum Business Park, Longbenton, Newcastle upon Tyne NE12 8BU. The Greggs Rewards account may only be used to make purchases in person at participating Greggs stores and cannot be used to make remote or on- line purchases. The Greggs Rewards account is not a credit, debit or charge account Greggs

3. Using your Greggs Rewards account
Within the Greggs Rewards feature in the app, press the ‘Press to Spend Now’ button to generate your unique Greggs Rewards code. You can then take this code on your smartphone to any participating* Greggs stores. Alternatively, you can generate a payment code online at www.greggs.co.uk/my-account and take that with you into the participating Greggs store. The code will either take the form of a 9-digit number or a QR code. The 9-digit code can be used in the chip and pin machine by simply inputting the code when prompted by a shop team member. The QR code can be scanned using the shop’s scanners. If you are paying using your Greggs Rewards account, when you use your Greggs Rewards code, the amount of your purchase will be deducted from the balance in your Greggs Rewards account. The remaining balance will be held for the purpose of applying to future purchases and can be viewed within the smartphone app or online at www.greggs.co.uk/my-account. Please note that your balance may take up to five minutes to update. You can view your purchase history within the smartphone app in the Account section or online at www.greggs.co.uk/greggs-rewards.

4. Cancellation and redemption
We reserve the right to cancel your Greggs Rewards account if it has not been used for 12 consecutive months. If this occurs, any remaining funds will become our property. We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We reserve the right to cancel your Greggs Rewards account if we suspect it is being used fraudulently or in breach of these terms and conditions. You may terminate your Greggs Rewards account by contacting Customer Care on 0808 1473447. On receipt of this request, we will return any money you have paid into your Greggs Rewards account via your credit/debit card, unless we have reason to believe that your Greggs Rewards account has been used for fraudulent or other criminal activities or unless we are prohibited from returning the funds by any law, order, regulation or guidance from any competent authority.

Before returning funds to you, we may need to carry out checks to confirm your identity. If you do not assist us in carrying out these checks then we reserve the right to withhold payment.

5. Loss, theft, or fraudulent use
You should take care of your Greggs Rewards account and if you have funds loaded onto your account, treat it like cash. Greggs is not responsible for use of Greggs Rewards due to lost mobile phones or misuse of passwords or codes. You should immediately report any loss, theft, fraudulent or unauthorised use of your Greggs Rewards account to our Customer Care team on 0808 1473447 to enable us to place a stop on your Greggs Rewards account.

6. Resale/use in promotions
You may not sell your Greggs Rewards account or transfer the use to any third party. You must be over the age of 16 to hold a Greggs Account. Your Greggs Rewards account may not be used in any sales or promotional activities. We reserve the right to cancel any Greggs Rewards account that we suspect has been resold, transferred or obtained in connection with an unauthorised sales or promotional activity.

7. Customer Care
If you need assistance or if you have any enquiry relating to Greggs Rewards, you can use the Contact Us facility at www.greggs.co.uk or call our Customer Care team on 0808 1473447.

8. Data Protection and Privacy
Our Privacy Notice, which gives you information on the data we collect and hold from you via your Greggs Rewards account, what we do with that data, who we share your data with and your rights under the General Data Protection Regulation, is available via your Greggs Rewards account and can also be viewed https://www.greggs.co.uk/privacy-policy

9. Liability of Greggs plc
Where any loss or damage arises through your use of your Greggs Rewards accounts from a cause within our control, our liability to you shall not exceed a sum equal to the balance on your Greggs Rewards account as at the date that such loss or damage occurs. We shall otherwise not be liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or loss of profit or damages) that arise from or connected with the use of the Greggs Rewards account. The Financial Ombudsman Compensation Service is not applicable to your Greggs Rewards account. We do not take part in any alternative compensation scheme. This clause shall not exclude or limit any liability that cannot be excluded or limited by law or affect your statutory rights.

10. Variation
We reserve the right to amend or waive any provision of these terms and conditions from time to time. The terms and conditions applicable to the use of a Greggs Rewards account shall at any time be the terms and conditions published at www.greggs.co.uk/greggs-rewards and your continued use of Greggs Rewards shall constitute your acceptance of such terms and conditions.

11. Governing Law
These terms and conditions are governed by English law.

12. Free Coffee Reward
This offer applies when you buy seven hot drinks at full price in any size. All hot drinks are eligible for this promotion. Please note that we don’t class soup as a hot drink. Your free hot drink can be redeemed as any hot drink in any size. The hot drink reward expires 31 days after it is applied to your account. You cannot claim a hot drink stamp with any other offer that includes a hot drink. This offer is not in conjunction with any other offer and is subject to availability. This offer has no cash value and cannot be exchanged for any other product or cash. We reserve the right to withdraw this offer at any time. We reserve the right to substitute any product within this promotion if the need arises. This offer cannot be combined with the current Greggs coffee collector cards that are in circulation. You will not be able to get a stamp on your paper card in addition to a digital coffee credit.

13. Birthday Treat
On your birthday (according to your date of birth as you entered as part of the registration process for Greggs Rewards) we will send you a complimentary sweet treat to enjoy. Your birthday sweet treat is any single serving item from our confectionary range, such as a cupcake, cream cake or doughnut. Sharing cakes, punnets and multi-packs are not eligible for this promotion. Please enjoy your birthday treat within one calendar month of its issue as after this time, it will expire and no longer be available to you. This offer is not to be used in conjunction with any other offer and is subject to availability. This offer has no cash value and cannot be exchanged for any other product or cash. We reserve the right to withdraw this offer at any time. We reserves the right to substitute any product within this promotion if the need arises. To redeem your birthday treat, you simply need to generate a code (9 digit or QR code) through the Greggs smartphone app in the usual way or online within the Greggs Rewards pages. You can then scan or the code in a participating Greggs store which will identify you as the Greggs Rewards account holder and the promotion will automatically be applied so that you can enjoy your birthday treat. You can then select a single serving item from our confectionary range.

14. Monthly prize draw promotion
The prize draw is open to Greggs customers who have an active Greggs Reward Account in England, Scotland, Wales and Northern Ireland and are aged 16 or over, excluding Greggs employees, their immediate families, associates, suppliers, agents and anyone professionally connected with this promotion. There will be prizes available every month with five winners selected in a random monthly prize draw. Each month’s prize draw will run from the first day of the month until the last day of the month. Winners of the draw will receive £50 into their Greggs Reward account to be used in participating Greggs shops. Each time you make a purchase at a participating Greggs shop through your Greggs Rewards account, you will qualify for one entry in the prize draw for the relevant month of the purchase. We reserve the right at our discretion to limit the maximum number of entries to five per day that may be made by a single Greggs Reward account for any month.

Each month five winners and two reserve winners will be selected at random from all eligible entries by Unmissable (or such other independent adjudicator appointed by is) within five working days from the end of the previous month’s. The selected winners will be notified by email and / or telephone within three working days of being selected. The prize will be automatically credited to the winners’ accounts within five working days of the draw being made. We do not take any responsibility for entries which for technical or other reasons are not entered correctly or are lost. There are no cash equivalent or other prize alternatives available in whole or in part except in the event of circumstances outside our control. We reserve the right to substitute a similar alternative prize of equal or greater value in such circumstances. Unless otherwise agreed in writing by us the prize will only be awarded directly to the winner.

It is a condition of entry that if selected as a winner of a prize, the participant agrees to take part in reasonable publicity at no expense to us. This may include, but not be limited to, the use of the winner’s name and county of residence in online publicity, in emails, and through any other print or social media. Greggs reserves the right to publicize the prize-giving presentation after the date of the prize draw and within a year of this date. The name of the winners will be available at www.greggs.co.uk/greggs-rewards for a period of three months following the closing date.

Participants agree that by entering a prize draw their personal details may be stored and otherwise processed by us and our appointed agents for the purposes of administering the promotion, the prize draw and for the marketing of the prize draw. Please read our privacy policy (which can be accessed at www.greggs.co.uk) carefully to understand how we may use your data and what your rights are. In the event of circumstances outside our the reasonable control, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion or the awarding of prizes, and only where circumstances make this unavoidable, we reserve the right to cancel, suspend or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment. We reserve the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. We will be the final arbiter in any decisions and these will be binding and no correspondence will be entered into. Except as otherwise required by applicable law, we accept no responsibility or liability for lost, late, damaged, corrupted or misdirected entries or claims and we are not responsible for any late or misdirected delivery of communications (email or otherwise), except in the event of wilful intent on our part or the part of our agents. The prizes may not be used in conjunction with any other offer. Prizes cannot be transferred, sold, auctioned or exchanged. To the fullest extent permitted by law and excluding death or personal injury caused as a result of our negligence we accept no liability for loss or injury as a result of the promotion or receipt or misuse of any prize. As a condition of entry into to the promotion, participates agree to indemnify us and our affiliates, officers, employees and agents from and against any and all liabilities, other expenses (including costs and legal fees) and damages arising out of claims resulting directly or indirectly from such entry. Any question concerning the legal interpretation of the terms and conditions will be based on English law and the Courts of England and Wales will have jurisdiction. Promoter: Greggs plc, Greggs House, Quorum Business Park, Longbenton, Newcastle upon Tyne NE12 8BU.